Privacy Policy
Company Registration Number: 7842915
GST Number: 136-742-908
Website: quorvianestateinn.com
Privacy enquiries: info@quorvianestateinn.com
Last updated: 1 June 2025
This Privacy Policy explains how ("we", "us" or "our") collects, uses, stores, discloses and otherwise processes personal information about visitors to our website at quorvianestateinn.com (the "Site"). It also describes the rights you have in relation to your personal information and how you may exercise them.
We are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles contained within it.
Please read this Policy carefully before using the Site or submitting any personal information to us. By continuing to use the Site you acknowledge that you have read and understood this Policy.
1. Data Controller
The data controller for personal information collected through this Site is:
| Legal entity | |
|---|---|
| Registered address | |
| Company number | 7842915 |
| GST number | 136-742-908 |
| Privacy contact | info@quorvianestateinn.com |
All questions, requests and complaints relating to your personal information should be directed to the privacy contact address above.
2. Personal Information We Collect
We collect personal information through different channels on this Site. The categories of information collected depend on how you interact with us.
2.1 Contact and Enquiry Information
When you submit an enquiry through our contact form or send us an email, we collect:
- Your full name
- Your email address
- Your telephone number (if provided)
- Your country or region of residence
- The content of your message or enquiry
- Any additional information you choose to include
2.2 Reservation Request Information
When you submit a reservation request or express interest in booking accommodation or our casino facilities through the Site, we collect:
- Full name of the lead guest
- Email address and telephone number
- Intended arrival and departure dates
- Number of guests in your party
- Room type and special preferences or accessibility requirements you choose to share
- Any special requests or notes submitted with your enquiry
Please note that age verification relating to access to our casino facilities is required at the property. Our minimum age for casino entry is 18 years. We do not process payment card details directly through this Site.
2.3 Device, Browsing and Technical Information
When you visit the Site our web infrastructure automatically collects certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Referring URL
- Pages viewed, time and date of access, and time spent on pages
- Device type and screen resolution
- General geographic location derived from IP address (country or city level)
2.4 Cookie and Consent Data
We use cookies and similar tracking technologies on the Site. When you visit the Site, we collect information about your cookie preferences and the consents you have given or withdrawn. Please see Section 6 (Cookies and Tracking Technologies) for full details.
2.5 Special-Category Personal Data
We do not intentionally collect or process special-category personal data through this Site. Please do not include such information in any enquiry or form submission. If you voluntarily share any such information in a free-text field, we will handle it with appropriate care and in accordance with applicable law.
3. Purposes and Legal Bases for Processing
The table below sets out the purposes for which we process your personal information and the legal bases we rely on under the Privacy Act 2020.
| Purpose | Categories of information used | Legal basis |
|---|---|---|
| Responding to your enquiries and providing information about Quorvian Estate | Contact and enquiry information | Necessary to fulfil your request or take steps at your request prior to entering into an arrangement; our legitimate interests in operating our business |
| Processing and managing reservation requests | Reservation request information; contact information | Necessary to take steps at your request prior to entering into a contract; performance of a contract |
| Communicating with you about your request or booking | Contact information; reservation details | Performance of a contract; our legitimate interests in communicating with prospective and confirmed guests |
| Operating, maintaining and improving the Site | Device and browsing information | Our legitimate interests in ensuring the Site functions correctly and is continually improved |
| Analytics and understanding how visitors use the Site | Device and browsing information; cookie data | Your consent (where required); our legitimate interests in understanding Site usage |
| Ensuring the security of the Site and preventing fraudulent or abusive activity | Device and browsing information; IP address | Our legitimate interests in keeping the Site and our systems secure |
| Complying with legal obligations | Any information necessary to meet our legal requirements | Compliance with a legal obligation |
| Sending you promotional communications about Quorvian Estate (where you have opted in) | Contact information; preferences | Your consent; you may withdraw consent at any time by contacting us at info@quorvianestateinn.com |
Where we rely on our legitimate interests as a legal basis, we have balanced those interests against your rights and interests and concluded that our legitimate interests do not override your fundamental rights and freedoms. You may request further information about this balancing assessment by contacting us.
5. Disclosure of Your Personal Information
We do not sell your personal information. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
5.1 Service Providers
We engage third-party service providers who assist us in operating the Site and our business operations. These providers act on our instructions and may access personal information only to perform services on our behalf. Categories of service providers include:
- Website hosting and infrastructure providers
- Email delivery service providers
- Web analytics providers
- Reservation and property management system providers
- IT support and cybersecurity providers
We require all service providers to maintain appropriate security standards and to process personal information only in accordance with our instructions and applicable law.
5.2 Legal and Regulatory Authorities
We may disclose personal information to government authorities, regulators, courts or law enforcement agencies where we are required to do so by law or where such disclosure is necessary to:
- Comply with a legal obligation or court order
- Protect the rights, property or safety of , our guests or the public
- Detect, prevent or address fraud or security incidents
5.3 Business Transfers
In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal information held by us may be transferred to a successor entity. We will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Policy.
5.4 With Your Consent
We may share your personal information with other parties where you have given us your express consent to do so.
6. International Transfers of Personal Information
is based in New Zealand. Some of the service providers we engage may be located in, or may process personal information in, countries outside New Zealand. Where personal information is transferred to another country, we take steps to ensure that an adequate level of protection is applied to that information, including by:
- Transferring only to service providers located in countries that the New Zealand Privacy Commissioner has recognised as providing comparable safeguards to the Privacy Act 2020;
- Entering into data transfer agreements or contractual clauses that require the recipient to protect your personal information to a standard comparable to New Zealand law; or
- Relying on other recognised transfer mechanisms as permitted by applicable law.
You may request further information about the safeguards in place for any international transfers by contacting us at info@quorvianestateinn.com.
7. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below sets out our general retention periods:
| Category of information | Retention period |
|---|---|
| General enquiry and contact form data | 2 years from the date of your last interaction with us, unless you ask us to delete it sooner |
| Reservation request data (where no booking was confirmed) | 12 months from the date of the request |
| Confirmed booking and guest records | 7 years from the date of the stay, in line with our obligations under New Zealand financial and tax legislation |
| Technical and server log data | 12 months from collection, subject to security or legal investigation requirements |
| Analytics data | As set by our analytics provider, typically in aggregated or anonymised form after 26 months |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter as evidence of consent |
| Cookie consent records | 13 months from the date of consent |
When personal information is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.
8. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse, modification or disclosure. Our security measures include:
- Encrypted transmission of data between your browser and our Site using TLS (Transport Layer Security)
- Access controls limiting access to personal information to authorised personnel only, on a need-to-know basis
- Regular review of our information security policies and procedures
- Contractual security obligations imposed on our service providers
- Procedures for detecting, reporting and responding to suspected personal information breaches
While we implement robust safeguards, no method of electronic transmission or storage is entirely secure. We encourage you to take care when transmitting personal information over the internet and to contact us immediately at info@quorvianestateinn.com if you have concerns about the security of your personal information.
In the event of a notifiable privacy breach, we will notify the Office of the Privacy Commissioner and affected individuals in accordance with our obligations under the Privacy Act 2020.
9. Your Rights in Relation to Your Personal Information
Under the Privacy Act 2020 and applicable New Zealand privacy law, you have the following rights in relation to the personal information we hold about you:
9.1 Right of Access
You have the right to request confirmation of whether we hold personal information about you and, if so, to receive a copy of that information together with details of how we use it.
9.2 Right of Correction
You have the right to request that we correct personal information we hold about you that is inaccurate, incomplete, out of date, irrelevant or misleading.
9.3 Right to Withdraw Consent
Where we process your personal information on the basis of your consent (for example, for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
9.4 Right to Object
You may object to the processing of your personal information where we rely on our legitimate interests as the legal basis for processing, if you believe your rights and freedoms override those interests in your particular circumstances.
9.5 Right to Erasure
In certain circumstances you may request that we delete personal information we hold about you, for example where it is no longer necessary for the purposes for which it was collected and we are not required to retain it by law.
9.6 Right to Restrict Processing
In certain circumstances you may request that we restrict the processing of your personal information while a concern or complaint is resolved.
9.7 Right to Data Portability
Where technically feasible and applicable under New Zealand law, you may request that we provide you with your personal information in a structured, commonly used and machine-readable format.
9.8 Exercising Your Rights
To exercise any of the rights described above, please submit a written request to us at:
Privacy Officer
Email: info@quorvianestateinn.com
We will respond to your request within 20 working days of receipt, in accordance with the Privacy Act 2020. We may ask you to verify your identity before processing your request. In some circumstances we may decline a request where permitted by law; if we do so, we will explain our reasons in writing.
10. Responsible Gaming and Regulatory Information
Casino facilities at Quorvian Estate are available to guests who are 18 years of age or older. Access to our casino facilities requires age verification at the property.
The Department of Internal Affairs (DIA) is the public authority responsible for the regulation of gaming in New Zealand and publishes publicly available guidance, self-exclusion tools and information about responsible gaming. These resources are accessible at www.dia.govt.nz.
If you or someone you know requires information or support related to gaming, the Problem Gambling Foundation of New Zealand provides a free and confidential helpline and further resources at www.pgf.nz. The national problem gambling helpline is also available free of charge.
We do not process personal information submitted to those independent organisations and this Policy does not apply to their services.
11. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal information collected through our Site.
12. Children's Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children under 18 through this Site. If you believe that a child under 18 has provided us with personal information, please contact us at info@quorvianestateinn.com and we will take steps to delete that information promptly.
13. Complaints
If you have a concern or complaint about how we have handled your personal information, we ask that you contact us in the first instance so that we have the opportunity to address your concern:
Privacy Officer
Email: info@quorvianestateinn.com
We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 20 working days.
If you are not satisfied with our response, or if you wish to make a complaint directly to the privacy regulator, you may contact the Office of the Privacy Commissioner (OPC):
- Website: www.privacy.org.nz
- Enquiries and complaints form: available on the OPC website
- Postal address: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143, New Zealand
The Office of the Privacy Commissioner is the independent statutory authority responsible for overseeing compliance with the Privacy Act 2020 in New Zealand. It provides guidance, investigates complaints and publishes publicly available resources about privacy rights.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Where required by law, we will bring changes to your attention more prominently. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.
Continued use of the Site after any changes take effect constitutes your acknowledgement of the updated Policy.
15. Contact Us
For any questions, requests or concerns relating to this Privacy Policy or to the way in which we handle your personal information, please contact our Privacy Officer:
Privacy Officer
Email: info@quorvianestateinn.com
Website: quorvianestateinn.com