Terms of Use

1. Purpose of the Website

The Website is provided by for informational and transactional purposes relating to the Quorvian Estate property located in Queenstown, New Zealand. Its purposes include:

• Presenting information about accommodation, facilities, dining and entertainment offerings at Quorvian Estate;
• Enabling guests and prospective guests to submit accommodation reservation requests and enquiries;
• Communicating current rates, packages and promotional offers;
• Providing information about the on-site casino and responsible gaming resources;
• Facilitating general correspondence between visitors and our team.

The Website does not constitute an online casino, gaming platform or remote gambling facility. Any gaming activities are conducted exclusively on the physical premises of Quorvian Estate in accordance with applicable New Zealand law.

2. Permitted Use

2.1 Lawful and Authorised Use

You may use the Website solely for lawful, personal, non-commercial purposes consistent with these Terms. You agree to use the Website in a manner that is respectful, honest and in good faith.

2.2 Prohibited Conduct

You must not:

• Use the Website in any way that violates any applicable New Zealand law, regulation or third-party right;
• Attempt to gain unauthorised access to any part of the Website, its servers, databases or connected systems;
• Introduce viruses, malware, trojan horses, worms or any other harmful code or material;
• Use automated tools, bots, scrapers or data-mining software to extract content or data from the Website without our prior written consent;
• Reproduce, duplicate, copy, sell or exploit any portion of the Website for commercial purposes without our express written authorisation;
• Transmit unsolicited commercial communications (spam) through any feature of the Website;
• Misrepresent your identity or impersonate any person or entity;
• Engage in any conduct that could damage, disable, overburden or impair the Website or interfere with any other party's use of it;
• Use the Website to collect personal data about other users without their consent.

2.3 Consequences of Breach

We reserve the right to suspend or permanently restrict your access to the Website, without notice, where we reasonably believe you have breached these Terms or acted in a manner that is harmful to us, other users or third parties. Such action does not limit any other remedy available to us at law.

3. Intellectual Property

3.1 Ownership

All content published on the Website — including but not limited to text, graphics, photographs, logos, icons, audio and video clips, data compilations, page layouts and software code — is the property of or its licensors and is protected by New Zealand and international copyright, trade mark and related intellectual property laws.

3.2 Limited Licence to You

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website content for personal, non-commercial use only. This licence does not permit you to:

• Download (other than through standard browser page caching), copy or print content in a manner that is inconsistent with these Terms;
• Modify, adapt, translate or create derivative works from any Website content;
• Remove, alter or obscure any copyright, trade mark or other proprietary notices;
• Frame or mirror any part of the Website without our prior written consent.

3.3 Trade Marks

"Quorvian Estate" and associated logos and marks are trade marks of . Nothing on the Website grants any licence or right to use these marks without our prior written permission.

3.4 Your Submissions

If you submit content to us through the Website (for example, via an enquiry form or review feature), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with operating and promoting Quorvian Estate. You confirm that any submission you make does not infringe the rights of any third party.

4. Reservation Requests and Booking Terms

4.1 Nature of Reservation Requests

Submitting a reservation request through the Website constitutes an offer by you to book accommodation or other services at Quorvian Estate. A binding reservation contract is formed only when we send you a written booking confirmation. Until such confirmation is issued, no contract exists between us.

4.2 Accuracy of Information

You are responsible for ensuring that all information provided during the reservation process — including guest names, contact details, arrival and departure dates, and special requests — is accurate and complete. We accept no liability for errors or delays arising from inaccurate information provided by you.

4.3 Rates and Availability

Room rates and package prices displayed on the Website are quoted in New Zealand Dollars (NZD) and include GST unless otherwise stated. Rates are subject to availability and may vary depending on the date, season, room type and promotional offer. We reserve the right to correct manifest pricing errors; in such cases we will notify you promptly and give you the opportunity to confirm your booking at the correct price or cancel without charge.

4.4 Cancellation and Amendment

Specific cancellation and amendment policies applicable to your reservation will be communicated in your booking confirmation. Certain promotional or non-refundable rates may not be cancellable or amendable without charge. We encourage you to review these conditions carefully before confirming your reservation.

4.5 Group Reservations

Reservations for groups of ten or more rooms, event bookings or extended-stay arrangements may be subject to separate contractual terms. Please contact us directly for group enquiries.

4.6 Guest Conduct

Guests are expected to conduct themselves in a respectful manner consistent with the comfort and safety of all guests and staff. We reserve the right to decline or terminate a stay where guest conduct is deemed inappropriate or in breach of our property policies, without refund of any amounts paid.

5. Age Restrictions

5.1 General

The Website is intended for use by individuals who are at least 18 years of age. By using the Website, you confirm that you are 18 years of age or older.

5.2 Casino Age Restriction

Access to the casino facilities at Quorvian Estate is strictly restricted to persons who are 18 years of age or older. This requirement is absolute and applies at all times, without exception. Valid photographic identification may be requested at the casino entrance or at any point during your visit. The following are accepted as proof of age:

• New Zealand or international passport;
• New Zealand driver licence or equivalent overseas driver licence;
• New Zealand Kiwi Access Card or equivalent government-issued photographic identity document.

Any person who is, or appears to be, under the age of 18 will be refused entry to or asked to leave casino areas. Staff members have authority to ask for identification from any guest at any time.

5.3 Minors on Property

Persons under the age of 18 are welcome in accommodation and designated non-gaming areas of Quorvian Estate when accompanied by a responsible adult. However, minors must not enter casino gaming areas under any circumstances.

6. Responsible Gaming

6.1 Our Commitment

is committed to promoting a safe and responsible gaming environment on its premises. We recognise that while most guests engage with casino activities for entertainment, gambling can pose risks for some individuals. We encourage all guests to approach gaming as a leisure activity with pre-determined limits on time and expenditure.

6.2 Guidelines for Responsible Play

• Set a personal budget before you begin and do not exceed it;
• Set a time limit for your gaming session;
• Treat any losses as the cost of entertainment, not as money to be recouped;
• Do not chase losses;
• Take regular breaks and engage in other activities;
• Never borrow money or use funds reserved for essential expenses to gamble;
• Be aware of how your gaming behaviour may affect people close to you.

6.3 Self-Exclusion and Assistance

If you feel that you or someone you know may be experiencing difficulties related to gambling, we encourage you to seek support. In New Zealand, the following public resources are available:

• Problem Gambling Foundation of New Zealand — provides free counselling, support and resources for people affected by gambling harm. Information is available at www.pgf.nz.
• Gambling Helpline (0800 654 655) — a free, confidential helpline available 24 hours a day, seven days a week, funded by the New Zealand Government.
• Department of Internal Affairs — Gambling — the New Zealand government agency responsible for gambling regulation publishes public guidance on gambling harm and self-exclusion tools. Further information is available at www.dia.govt.nz.

Our staff are trained to identify signs of gambling harm and to refer guests to appropriate support. You may also speak with our management team in confidence if you wish to discuss self-exclusion from our casino facilities.

6.4 Exclusion from Gaming Areas

reserves the right to exclude any individual from casino gaming areas where there is reasonable concern regarding that individual's wellbeing, or where exclusion is required by applicable law.

7. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not constitute an endorsement or recommendation by of the content, products, services or operators of those sites. We have no control over the content of external websites and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

When you follow an external link, you leave the Website and are subject to the terms and privacy policies of the destination site. We encourage you to review those policies before submitting any personal information on a third-party site.

You may link to the Website's home page from your own site provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to require removal of any link to the Website.

8. Website Availability

We aim to keep the Website available at all times; however, we do not guarantee that the Website will be uninterrupted, error-free or free from viruses or other harmful components. Access to the Website may be suspended, withdrawn or amended at any time without notice for operational, technical or other reasons, including but not limited to:

• Scheduled or emergency maintenance;
• System failures or infrastructure issues;
• Circumstances beyond our reasonable control.

We shall not be liable to you or any third party for any unavailability of the Website or for any losses arising from such unavailability.

9. Limitation of Liability

9.1 Accuracy of Information

While we take reasonable care to ensure that information on the Website is accurate and up to date, we make no warranty or representation, express or implied, as to the completeness, accuracy, reliability or suitability of any content published on the Website. Information about rates, availability, facilities and services is subject to change and should be confirmed with us directly before you rely on it.

9.2 Exclusion of Liability

To the fullest extent permitted by New Zealand law, excludes all liability — whether in contract, tort (including negligence), statute or otherwise — for any loss or damage arising out of or in connection with:

• Your use of, or inability to use, the Website;
• Any reliance you place on information or material published on the Website;
• Any interruption or unavailability of the Website;
• Any unauthorised access to or alteration of your data;
• Any content on any third-party website linked to or from the Website.

9.3 Consumer Protection

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand consumer protection legislation that cannot lawfully be excluded or limited.

9.4 Indemnity

You agree to indemnify and hold harmless , its directors, officers, employees and agents from and against any claims, liabilities, damages, costs or expenses (including reasonable legal fees) arising out of your use of the Website in breach of these Terms or in breach of any applicable law.

10. Privacy and Personal Data

is committed to protecting the personal information of Website visitors in accordance with the Privacy Act 2020 (New Zealand). Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, store and disclose personal information, including any special-category personal data, and how you may exercise your rights in respect of that information.

By using the Website, you acknowledge that you have read our Privacy Policy and consent to the collection and use of your personal information as described therein. If you have any privacy-related enquiries, please contact us at info@quorvianestateinn.com.

11. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, and you irrevocably submit to the jurisdiction of those courts.

12. Dispute Resolution

12.1 Informal Resolution

We encourage you to contact us in the first instance if you have a concern or complaint about the Website, a reservation or any aspect of your experience with Quorvian Estate. Our team will endeavour to address your concern promptly and fairly. Please direct informal complaints to:

12.2 Formal Dispute Resolution

If we are unable to resolve your complaint informally within a reasonable time, either party may pursue formal dispute resolution in accordance with New Zealand law. You may also be entitled to refer complaints to relevant New Zealand government bodies or dispute resolution schemes, including:

• The Commerce Commission — for matters relating to fair trading and consumer protection;
• The Office of the Privacy Commissioner — for matters relating to the handling of personal information under the Privacy Act 2020;
• The Disputes Tribunal — for civil disputes within the applicable monetary threshold under the Disputes Tribunal Act 1988.

12.3 No Waiver

Participation in informal dispute resolution does not limit or waive either party's right to pursue formal legal remedies.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and with respect to your use of the Website, and supersede all prior agreements, representations or understandings relating to the same subject matter.

13.2 Severability

If any provision of these Terms is found by a competent court to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

13.3 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

13.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, civil unrest, power outages or failures of third-party infrastructure.

14. Contact Details

If you have any questions, concerns or requests relating to these Terms or the Website, please contact us using the details below:

We aim to respond to all written enquiries within five working days.